Help & advice
Search our help centre, browse common questions, or get in touch — we're here 7am to 11pm, 7 days a week.
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How do I track my parcel?
Enter your tracking number on our Track a parcel page. We update the status every few minutes from the moment your parcel is scanned.
What if I'm not in for delivery?
We'll leave a card and offer three free redelivery options: to your address, a neighbour, or any of 1,200+ local Pickup points across the West Midlands. Arrange a redelivery →
Is my parcel insured?
Yes — every shipment includes £50 of cover at no extra cost. You can add higher-value cover up to £2,500 at checkout.
Do you collect from my address?
We collect from every UK postcode, six days a week. Same-day collection is available in the West Midlands if booked before 11am.
What postcode areas do you cover?
We collect and deliver in the West Midlands only — Birmingham (B), Coventry (CV), Dudley (DY), Walsall (WS), Wolverhampton (WV), Worcester (WR), Hereford (HR), Stafford (ST) and Telford (TF). Any address outside this area is rejected at booking time.
How do I pay customs charges?
Customs charges can be paid online at pay.westmidlandsdelivery.co.uk using your tracking number. We accept all major cards.
Can I change my delivery address?
Yes — up until the parcel is loaded for delivery. Use the redirect link in your tracking SMS or contact us.
What if my parcel is damaged?
We're sorry to hear that. Claims can be made within 30 days. Start a claim →
Visit a depot
Unit 14, Star Industrial Park, Birmingham, B11 2QX
Mon-Fri 7am-9pm · Sat 8am-6pm